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Online Security for Members

Please do not respond to any communication that asks for information such as your

account number, password, or any other personally identification information. Please note that

all online banking text alerts will come from . If you receive a text

from any other email address, do not respond to the text and contact us immediately. Please

report any suspicious activity or emails to or call us at 01698


·         Never share your passwords or login information with anyone who is not on your account


·         Create complex passwords using letters, numbers, symbols, and upper and lower case


·         Do not use passwords that include your name, children’s names, mother’s name or their dates of birth


·    When selecting security questions, make sure the answers are not publicly available on sites such as Facebook


·         Never give out your member number, passwords, NI number or date of birth


·         Don’t use public computers to access online banking


·         Be sure to run full virus scans on your devices regularly; quick scans don’t always catch all


·         Look for https in the URL when paying online or giving any personal information


·         Don’t give out your information to websites that are not encrypted or secure


·         Check account activity frequently and notify the credit union of any unauthorized



·         Review your account statements promptly, for accuracy


·         Receive your statements electronically, rather than by hard copy

        Install the latest antivirus software on your computer


        Use firewall protection on your computers & mobile devices


        Download the latest Windows (or other operating system) updates


        Be aware of the latest fraud tactics such as phishing and vishing


        Use Secure mailboxes to send and receive email


        Download signed applications only from a trusted source


        For mobile banking platforms using the Android operating system, do not enable Android’s “install from known sources” feature


        Password protect your mobile phone


        Keep your mobile phone with you or secure the device when not in use


        Notify your phone carrier immediately if your mobile phone is lost or stolen so that it can be deactivated


        Adopt safeguards such as not opening attachments or clicking on links contained in email from unfamiliar sources